1. Scope
The following Terms and Conditions apply to all orders placed through our online shop.
Our online shop is intended exclusively for consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
An entrepreneur is a natural or legal person, or a legally recognized partnership, who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession.
2. Contractual Partner, Conclusion of Contract, and Correction Options
The purchase contract is concluded with FellFreund.
By placing products in our online shop, we make a binding offer to conclude a contract for these items. You may place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process.
The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the Order/Buy Now button. Immediately after submitting your order, you will receive an email confirmation.
3. Contract Language and Storage of Contract Text
The language available for concluding the contract is German.
We store the contract text and send you the order details and our Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the internet after completion of the order.
4. Delivery Conditions
We deliver free of shipping costs within Germany.
Delivery is made exclusively via shipping; self-collection is not possible.
We do not deliver to Packstations.
Furthermore, if the goods are not accepted upon delivery, no refund will be issued.
The goods must be properly received and returned to the address specified by us within 14 days for you to receive a full refund of the purchase price.
5. Payment
The following payment methods are generally available in our shop:
Credit Card
By submitting your order, you provide your credit card details. After verification as the legitimate cardholder, the payment transaction will be processed automatically and your card will be charged.
PayPal
During the ordering process, you will be redirected to the PayPal website.
To pay the invoice amount via PayPal, you must be registered there or first register, verify yourself with your access data, and confirm the payment instruction to us.
After submitting your order, we will request PayPal to initiate the payment transaction, which will then be executed automatically. Further information is provided during checkout.
Sofort by Klarna
After placing your order, you will be redirected to the website of Sofort GmbH.
To pay the invoice amount via Sofort, you must have an online banking-enabled bank account, verify yourself accordingly, and confirm the payment instruction to us.
Further information is provided during checkout. The payment transaction will be carried out immediately by Sofort, and your account will be charged.
6. Retention of Title
The goods remain our property until full payment has been received.
7. Transport Damage
If goods are delivered with obvious transport damage, please report such defects to the delivery service immediately and contact us without delay.
Failure to make a complaint or contact us has no effect on your legal rights, particularly your warranty rights. However, it helps us assert our own claims against the carrier or transport insurance.
8. Warranty and Guarantees
The statutory warranty rights apply.
Information about any additional manufacturer guarantees and their specific conditions can be found with the respective product and on dedicated information pages in our online shop.
9. Liability
We are fully liable for claims based on damages caused by us, our legal representatives, or agents:
-
in cases of injury to life, body, or health,
-
in cases of intentional or grossly negligent breaches of duty,
-
in cases of guaranteed promises, if agreed, or
-
where the scope of the Product Liability Act applies.
In the event of a breach of essential contractual obligations (cardinal obligations) due to slight negligence by us, our legal representatives, or agents—obligations that must be fulfilled for proper execution of the contract and on whose observance the customer may regularly rely—liability shall be limited to the foreseeable damage typical for this type of contract.
Any further claims for damages are excluded.
10. Dispute Resolution
The European Commission provides an online dispute resolution (ODR) platform, available here: https://ec.europa.eu/consumers/odr/.
We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.